SHIPPING AND RETURNS

Shipping methods, times and costs

All our shipments are carried out with maximum security and in the best conditions to guarantee the perfect condition of all merchandise.
The specialized companies selected to carry out the transport for national and international shipments are Seur and UPS.

Shipping is free on all orders whose value is equal to or greater than the amount indicated below:

Mainland Spain : FREE shipping on orders over €100.
Balearic Islands : FREE shipping on orders over €200.
Ceuta and Melilla : FREE shipping on orders over €200.

Shipping costs for orders that do not meet the above conditions are as follows:

Peninsular Spain : €8
Balearic Islands : €15
Ceuta and Melilla : €15

We do not ship to the Canary Islands.

Please note that deliveries are made only on working days.
We remind you that the shipping address for your order must belong to the same market/region in which you made the purchase.

Returns

Our greatest obsession is to always achieve excellence, guaranteeing the satisfaction of our customers at all times. For this reason, we appreciate you letting us know of any dissatisfaction with the product received.

All product returns will be inspected at the factory by our specialized Quality staff and once they have been analyzed, the customer will be informed of the result of that analysis and whether the return or the shipment of a new product is appropriate.

To request a return, please fill out a form indicating the reason for the return and attach photographs as proof. Our Quality team will contact you to arrange for the item to be collected for analysis.